Numo Privacy Policy

NUMO has a long-standing policy of protecting customer privacy.

We believe that you should know what information we collect from you, as well as how that information is used, disclosed, and protected. We have created this policy statement (the "Policy") to explain our privacy practices and policies.

We will not sell or disclose your personal information to unaffiliated third parties without your consent except as otherwise provided in this Policy. We may use information about who you are, where and when you browse on the Web, where your wireless device is located, and how you use our network to provide you better service and enrich your user experience when you sign up or use any of our products or services.

NUMO may make available shorter or machine-readable versions of this Privacy Policy. These additional policies are intended only as summaries of this complete Privacy Policy. This Policy applies to customers who purchase and use our services and products globally.

NUMO will revise and update this Policy as it deems appropriate, including, for example, if our practices change or if changes in the law so require. You should refer back to this page for the latest information.



The following brief outline our Policy and then link to further detail. We also provide you the means to communicate with us if you have any questions about this Policy. This Policy also addresses what we do with information about your device usage, the services you buy from us, and who you call.

Does NUMO Collect Personal Information About Me?

Yes, NUMO collects personal information about you so that we can deliver products or services you request. This happens automatically when you interact with us, such as when you log into a service. Sometimes, NUMO buys commercially available marketing and sales information from third parties so we can better serve you.

How Does NUMO Use Personal Information?

We use personal information for billing and collection purposes, to provide services or complete transactions you have requested, and to anticipate and resolve problems with your services. We may also use this information to create and inform you of products or services from NUMO or others that may better meet your needs.

When Does NUMO Disclose Personal Information?

We do not sell personal information to unaffiliated third parties. We will disclose personal information to third parties to complete a transaction you have requested, as part of the terms and conditions for a particular service, to collect on an account, or when we otherwise have your consent to do so. We also may disclose personal information to third parties to protect the rights and property of the company or its subscribers.

What Happens to Information About My Telephone Usage and Who I Call?

You have a right, and we have a duty, to protect the confidentiality of information about your device usage, the services you buy from us, who you call, and the location of your device on our network when you make a voice call.

Does NUMO Use Cookies?

Yes. NUMO uses cookies for a variety of reasons, including improving your browsing experience. In addition, cookies help us personalize the site experience for you.

Does NUMO Use Web Beacons?

Yes. NUMO uses Web beacons, also known as Web bugs, on our sites so that we can identify you and deliver you the services you request. However, NUMO does not permit third parties to use Web beacons linked to personal information on our site.


Does NUMO Place Advertising on Other Web Sites?

NUMO may use third-party advertising companies to place our ads on the Internet, and cookie and Web beacon technologies are used to measure the effectiveness of those ads. You should know that the use of such cookies is subject to the third parties' privacy policies, and not the policy of NUMO.

What About Presence, Location, and Tracking Information?

All wireless communications systems knows the general location of your phone whenever it is turned on. When we offer you optional services that require use or disclosure of this information, the terms and conditions for the specific service offering explain how the location information will be used.

What about marketing messages and advertisements?

The service and web site may contain advertisements. By agreeing to these Terms and Conditions you agree to see these advertisements. Members that chose to contact these advertisers do so at their own risk. All such contacts takes place beyond the control of NUMO and NUMO cannot be held responsible under any circumstances for the offerings, terms and warranties provided by the advertisers. The responsibility rests entirely on the member and the advertisers.

 Will This Policy Be Updated?

NUMO expects to update this Policy periodically. You should refer back to this page often for the latest information and the effective date of any changes to the Policy.

To Whom Should I Direct Privacy Questions or Concerns?

You have several ways to contact us about questions of this Policy and about your services. See our website for contact information.



Information Collected About You

We may collect a variety of personal information about users of our products or services. Personal information is information that can be directly associated with a specific person or entity, such as a name, address, telephone number, email address, or information about activities directly linked to that person.

Our definition of personal information does not include "aggregate" information. Aggregate information is data we collect about a group or category of services or customers from which individual customer identities have been removed. For example, we could prepare a report that indicates that a certain number of our customers always use their wireless phones at a certain time of day at a specific location. Aggregate data helps us understand trends and customer needs so that we can better consider new services or tailor existing services to customer desires. The aggregate data also might be purchased by or shared with a third party, for example, one interested in locating a business in a particular part of town.

Use of Personal Information


Internal Use.

In general, we use personal information to serve our customers, to enhance and extend our customer relationship, and to enable our customers to take maximum advantage of products and services we think they would enjoy. For example, by understanding how you use our Web site, we are able to customize and personalize your experience. More specifically, we use personal information for billing purposes, to provide services or complete transactions you have requested, to anticipate and resolve problems with your services, and to create and inform you of products or services from NUMO or others that better meet your needs.

NUMO may use email, short text messages, telemarketing, and direct mail to inform you about products or services we think will interest you. Contact your mobile operator if you would like to reserve yourself from receiving these types of communications.

Third-Party Use.

You should review the following section to understand when NUMO discloses personal information to third parties.


Disclosure of Personal Information

Information about our customers is one of our most important business assets, and therefore we strive to protect it and keep it confidential. We do not sell personal information to third parties without your consent. When and what types of information NUMO discloses depends on the service and in some cases the choices you have made.

NUMO will not disclose personal information other than in accordance with this Policy. In general, that means that you must consent to the disclosure in advance.

We share personal information with third parties as necessary to complete a transaction, perform a service on our behalf (such as enhancing our ability to serve you better), or perform a service that you have requested. When the third party acts solely on our behalf, NUMO does not allow them to use your information for other purposes.

In addition, from time to time you may be able to participate in our surveys to help us improve our offerings and services. Except as explained otherwise in the survey, any personal information so collected will be used for our internal purposes.


NUMO Use of Cookies

Cookies are small files placed on your computer's hard drive by a Web site when you visit. These files identify your computer and record your preferences and other data about your visit so that when you return to the site, the site knows who you are and can personalize your visit.

In general, we use cookies to collect information so that we can determine how to improve our site by seeing which areas, features and products are most popular; to personalize the site and make recommendations based on functionalities you have liked in the past as well as to improve the site experience.

With wireless Internet service, cookies are also used to facilitate the various services and information offered. Depending on the phone or device being used, cookies may be stored locally on the phone or device, or on servers operated by NUMO. This Internet cookie-like functionality is in place for the same reasons and designed for the same purposes as cookies placed on your computer when interacting with Internet Web sites.


NUMO Use of Web Beacons

A Web beacon, also known as a Web bug, is a small, graphic image on a Web page, Web-based document or in an email message that is designed to allow the site owner or a third party to monitor the address and other information of the computer viewing the item. Web beacons are often invisible to the user because they are typically very small (only 1-by-1 pixel) and the same colour as the background of the Web page, document, or email message. Web beacons are represented as HTML IMG tags in the Web page; users can click on "view profiles" of the Web page to see whether the page is using a Web beacon. Web beacons collect the IP address of the computer that the Web beacon is sent to, the URL of the page the Web beacon comes from, and the time it was viewed. Web beacons can also be linked to personal information.

NUMO does not place Web beacons that link to personal information on other sites, nor does it permit third parties, other than those working on our behalf, to place them on our site. NUMO does use Web beacons itself and may link a particular beacon to personal information.


NUMO Placement of Advertising on Other Web Sites

NUMO may use third-party ad serving companies to place advertisements about our products and services on other Web sites. These companies may use cookies and other technology such as Web beacons or tagging to measure the effectiveness of our ads. To measure advertising effectiveness and offer selective ad content, the ad serving companies may use anonymous information about your visits to our and other Web sites. But the ad serving companies use an anonymous number to identify you, NOT your name, address, phone number, email address, or anything that personally identifies you. The use of such cookies is subject to the ad serving company's privacy policy, not the Policy of NUMO.


Presence, Location, and Tracking

To make wireless communications possible, the network knows the general location of your phone or wireless device whenever it is turned on. Your wireless device sends out a periodic signal to the nearest radio tower/cell site so that the network will know where to route an incoming communication and how to properly bill for the service. This is necessary to make wireless communications possible.

We may offer optional services that may make use of your network location. Please review the terms and conditions for each service for additional information about how the location information will be used.


Network and Information Security

We maintain a variety of physical, electronic, and procedural safeguards to guard your personal information. For example, we use accepted tools and techniques to protect against unauthorized access to our systems. Also, we grant access to personal information about you to employees and contractors who need to know that information to provide products or services to you. In addition, we work to protect the security of your personal information when you are ordering new service via the NUMO Web site by using well-known Internet encryption technologies like Secure Sockets Layer (SSL).


What Can I Do to Protect My Personal Information?

An important part of ensuring the security of personal information is your own effort to protect against unauthorized access to your wireless device and the personal information contained in it and on your SIM card. Most phones and wireless PDA-type devices store calling information both in the phone and on the SIM card. Therefore, before discarding your phone or PDA, trading it in or giving it away, be sure you remove and retain your SIM card and follow the manufacturer's instructions for deleting all personal information on the device itself. (This can be found in your owner's manual or on the manufacturers' Web site.)

In addition, use passwords to prevent unauthorized access to your wireless device, your wireless service account, and your voicemail. If you write down your passwords or user names, keep the information in a secure location. Do not give your password to someone else unless you intend them to have the same full access and ability to make changes to your account as you have. Change your passwords periodically.


Updating this Policy

NUMO will revise or update this Policy as it deems appropriate, including for example, if our practices change, as we change existing or add new services, as we develop better ways to inform you of products we think will be of interest, or if the law so requires. You should refer back to this page often for the latest information and the effective date of any changes.

If, however, users' personally identifiable information will be used in a manner materially different from that stated at the time of collection, we will notify users via posting on this page for 30 days before the material change is made. Users will have a choice as to whether or not their information will be used in this materially different manner.


Contact Us
NUMO is committed to the policies set forth in this Policy.

If you have any questions, comments or concerns about this Policy, please contact us using the contact information given on our website.

If you have questions about your NUMO service, you can call the customer support number given in the help section on our website.